tigrealTerms of Use

These terms set out the rules that apply when you use tigreal. We operate an online sportsbook and gaming platform serving users in supported jurisdictions. By creating an account and placing predictions on Liga 1, Piala Indonesia, Piala AFF, Champions League, or engaging with our live-dealer tables and slots, you agree to these terms.

We keep our terms straightforward. This page covers account opening, deposits and withdrawals, bonus conditions, dispute resolution, and jurisdiction restrictions. If anything is unclear, our support team can help — contact us through the help section in your account menu.

Our services are available only where local law permits. You are responsible for verifying that your jurisdiction allows online gaming and sportsbook use before you engage with tigreal.

Account Opening and Eligibility on tigreal

When you open an account on tigreal, you confirm that you are of legal age in your jurisdiction and that you have the right to enter into binding agreements. We require your full name, email, phone number, and date of birth. You must provide accurate information — false or misleading details may result in account suspension or closure.

We conduct identity verification before your first deposit or withdrawal. You will upload a government-issued ID (passport or driver's license) and proof of address. Our system checks these documents automatically; if anything flags, our team may request clarification or additional documentation. Verification typically completes within one business day. Once approved, you unlock full access to our sportsbook, live-dealer games, and slots.

You are responsible for keeping your login credentials secure. Do not share your password or allow others to access your account. If you suspect unauthorized activity, contact our support team immediately. We are not liable for losses resulting from unauthorized access if you failed to protect your credentials.

Deposits, Withdrawals, and Payment Methods

We accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method has its own processing timeline and terms. We do not charge hidden fees — any applicable costs appear upfront before you confirm your transaction.

Deposits are processed according to your chosen payment method's standard timeline. Some options process within moments; others use verification windows. Your balance updates once the deposit confirms. Withdrawals follow a similar process: you request a withdrawal, we verify your identity and destination account, and funds transfer according to your chosen method's standard timeline. Withdrawals are processed to the same payment method you used for deposit.

We reserve the right to decline a deposit or withdrawal if we suspect fraud, money laundering, or violation of these terms. If we decline a transaction, we will notify you and explain the reason where possible. Disputed transactions are investigated according to our dispute resolution process (see below).

Deposit

Money you transfer to your tigreal account to fund predictions and gaming activity.

Withdrawal

Money you request to transfer from your tigreal account back to your payment method.

Virtual account

A unique bank account number generated by tigreal for your deposits via mobile banking, local payment, online payment, or e-wallet.

Bonus Terms and Conditions

We may offer promotional bonuses to new or existing users. Any bonus offer comes with specific terms — eligibility requirements, wagering conditions, expiration dates, and restrictions on which games or markets the bonus applies to. We publish these terms clearly when we announce the promotion. You must accept the bonus terms before claiming it.

Bonuses are not withdrawable as cash unless explicitly stated. They are credits applied to your account that you can use to place predictions or play games. If you withdraw your account balance before meeting the bonus's wagering requirements, the bonus may be forfeited. We reserve the right to cancel or modify bonus offers at any time, with notice to affected users.

Sportsbook Predictions and Settlement

When you place a prediction on a Liga 1 fixture, Piala Indonesia match, or other sportsbook event, you are wagering real money. Your prediction settles based on the official result as determined by the relevant league or governing body. We do not alter results or odds after settlement unless we discover a clear error or fraud.

Markets close at the time specified on our platform. Once a market closes, no new predictions can be placed. If a match is postponed, abandoned, or cancelled, we settle affected predictions according to our market rules (published on each market page). If a match is replayed, we may reopen the market or settle based on the original result — we will clarify this in advance.

Odds are displayed in decimal format. Your potential return is your stake multiplied by the odds. Odds may change before you confirm your prediction; you always see the current odds before you commit. Once you confirm, your prediction locks in at those odds.

Live-Dealer and Slot Games

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are games of chance. Outcomes are determined by random number generators or live dealer actions — not by skill or prediction. We do not guarantee any outcome or return.

Each game has its own rules and payout structure. We display these rules in the game interface or help section. When you place a bet, you accept the game's terms and the possibility of losing your stake. Winnings are credited to your account immediately after settlement.

Dispute Resolution and Complaints

If you believe a prediction was settled incorrectly or a transaction was processed in error, contact our support team. Describe the issue, provide your account details, and include any relevant screenshots or transaction IDs. We investigate disputes within five business days and respond with our findings.

If you are not satisfied with our response, you may escalate your complaint. We will provide you with escalation procedures and contact details for our complaints team. We aim to resolve all disputes fairly and transparently.

Jurisdiction and Legal Restrictions

Our services are available only where local law permits. We do not operate in jurisdictions where online gaming or sportsbook wagering is prohibited. You are responsible for verifying that your jurisdiction allows access to tigreal before you create an account or place a prediction.

If you access tigreal from a restricted jurisdiction, we may suspend or close your account without notice. Any funds in your account will be returned to your registered payment method, minus any applicable fees.

Data Protection and Privacy

We protect your personal data according to applicable privacy laws. Your name, email, phone, and payment details are encrypted and stored securely. We do not share your data with third parties except where required by law or to process your transactions (e.g., payment processors, identity verification services).

For full details on how we collect, use, and protect your data, see our Privacy Policy

Limitation of Liability

We provide tigreal on an "as-is" basis. We do not guarantee that the platform will be error-free, uninterrupted, or secure. We are not liable for losses resulting from technical failures, service interruptions, or unauthorized access (unless caused by our negligence).

We are not liable for losses resulting from your decisions to place predictions or play games. You engage with tigreal at your own risk and are responsible for your own financial decisions.

Account Closure and Suspension

You may close your tigreal account at any time by contacting our support team. We will process your closure request within five business days. Any remaining balance will be returned to your registered payment method, minus applicable fees.

We may suspend or close your account if we suspect fraud, money laundering, violation of these terms, or breach of applicable law. If we close your account, we will notify you and explain the reason where possible. Funds in a closed account will be held according to our legal obligations.

Changes to These Terms

We may update these terms at any time. We will notify you of material changes by email or through a notice on our platform. Your continued use of tigreal after changes take effect constitutes acceptance of the updated terms. If you do not agree with changes, you may close your account.

Summary and Contact

These terms govern your use of tigreal. We operate transparently — your account, your predictions, your deposits and withdrawals are all tracked and settled according to these rules. If you have questions about any term or our policies, contact our support team through the help section in your account menu or visit our FAQ page.

We serve users across supported regions — Jakarta, Surabaya, Bandung, Medan — with consistent terms and transparent practices. Whether you predict on Liga 1 fixtures, engage with live-dealer tables, or play slots, these terms apply equally to all users and all activities on tigreal.

By using tigreal, you confirm that you have read, understood, and agree to these terms. If you do not agree, do not create an account or place predictions. Our services are available only where local law permits — verify your jurisdiction's rules before you engage.