tigreal Account & Payment FAQ

On the login page, click "Forgot password?" and enter your registered email address. We will send you a password reset link within a few minutes. Click the link in your email, create a new password, and log in. If you do not receive the email, check your spam folder or wait a few minutes and try again. If the link expires or you still cannot reset your password, contact our support team through the help section of your account dashboard. We can verify your identity and help you regain access.

Before you start, read our Terms & Conditions to understand account rules, deposit and withdrawal policies, and dispute resolution. Read our Legal Notice to confirm that tigreal services are available in your jurisdiction — we operate only where local law permits. Check our Privacy Policy to see how we handle your personal data. For sportsbook betting, understand that odds change in real time and Liga 1, Piala Indonesia, Piala AFF, and Champions League markets may have different rules. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), know the house rules and minimum bets. For slots and esports, understand that outcomes are determined by random number generators. Our support team can answer specific questions about any game category.

Withdrawal requests are reviewed within one business day. Once approved, the funds are sent to your registered payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Delivery time depends on your bank or payment provider — most transfers arrive within 1-3 business days. During holidays like Idul Fitri or Idul Adha, processing may take longer. If your withdrawal has not arrived after three business days, contact our support team with your withdrawal reference number. We can check the status and help resolve delays. Note that your account must be fully verified before you can withdraw.

Yes. We support deposits and withdrawals via mobile banking, local payment, online payment, and e-wallet virtual accounts (VA). When you request a deposit, we generate a unique VA code for your bank. Transfer the amount to that code, and the funds appear in your tigreal account within minutes. For withdrawals, we send your balance back to the same bank account you used for deposit. Virtual account transfers are available 24/7 and carry no extra fees. If you have trouble generating a VA code or your transfer does not credit, contact our support team. We can verify your bank details and resend your VA code if needed.

Our loyalty programme rewards active users with points for deposits, wagers, and gameplay. Points accumulate as you use tigreal for sportsbook (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). As you earn points, you move up tiers and unlock benefits such as bonus offers, faster withdrawals, and exclusive promotions. Your tier status is shown in your account dashboard. Points do not expire as long as your account remains active. For details on point values and tier benefits, check the loyalty section of your account or contact our support team.

Log in to your tigreal account and navigate to the Help or Support section in your dashboard. Click "Open a ticket" and select the category that matches your issue (account, payment, game rules, security, or other). Describe your problem in detail and attach any relevant screenshots or transaction IDs. Submit the ticket, and our support team will review it within one business day. You will receive a ticket number via email and can check the status in your account dashboard. For urgent issues, note that in your ticket description. Most common issues (password reset, payment verification, withdrawal status) are resolved within 24 hours. For complex disputes, resolution may take longer.

We protect your personal data with industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment information is encrypted and processed securely. We do not share your data with third parties except as required by law or to process your transactions (e.g., payment providers, banks). We retain your data only as long as necessary to provide our services and comply with legal obligations. You can request a copy of your data or ask us to delete your account by contacting our support team. For full details on data collection, use, and retention, read our Privacy PolicyIf you believe your account has been compromised, change your password immediately and contact support.

We operate tigreal in supported jurisdictions where local law permits online sportsbook, live-dealer gaming, and slot gaming. We serve users across Indonesia, including Jakarta, Surabaya, Bandung, and Medan, subject to compliance with applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that tigreal is legal in your jurisdiction before you create an account. If you access tigreal from a prohibited region, your account may be suspended or closed. For details on jurisdiction restrictions and eligibility requirements, read our Legal NoticeIf you are unsure whether our services are available where you live, contact our support team or consult local legal counsel.