tigreal Privacy Policy

This page describes what we collect when you use tigreal and how we keep that data protected. We take your privacy seriously. When you register an account, place a sportsbook prediction on Liga 1 or Piala Indonesia, play live-dealer games, or withdraw funds via DANA, e-wallet, mobile banking, or bank transfer, we collect information necessary to deliver our service and comply with local law.

We do not sell your personal data to third parties for marketing. We share information only with payment processors, identity verification partners, and legal authorities when required. Our servers may sit outside your jurisdiction, but we apply the same data protection standards regardless of location.

This policy applies to all tigreal users across supported regions — Jakarta, Surabaya, Bandung, Medan, and beyond. If you have questions about how we handle your data, contact our support team through your account dashboard.

What We Collect on tigreal

We collect information in three categories: account data, transaction data, and behavioral data.

Account data: When you register on tigreal, we collect your full name, email address, phone number, date of birth, and residential address. We also request a government-issued ID (passport or driver's license) and proof of address to verify your identity. This verification is mandatory before you can deposit or withdraw.

Behavioral data: We log which games you access, how long you play, which markets you view (Liga 1, Piala Indonesia, Champions League, live-dealer tables, slots), and your device type. We use this data to improve our platform, detect unusual activity, and personalize your experience.

Account data

Name, email, phone, date of birth, address, government ID, proof of address.

Transaction data

Deposits, withdrawals, wagers, payment methods, amounts, timestamps, outcomes.

Behavioral data

Games accessed, play duration, markets viewed, device type, IP address.

How We Use Your Data on tigreal

We use your data for five main purposes:

• Service delivery: We need your account data to create your tigreal account, process deposits and withdrawals, settle wagers, and provide customer support.
• Compliance: We share transaction data with financial authorities and tax agencies as required by law. We also use identity verification data to prevent money laundering and fraud.
• Security: We analyze behavioral data to detect suspicious activity — unusual login patterns, rapid withdrawals, or account takeover attempts. If we flag something, we may freeze your account temporarily and contact you.
• Platform improvement: We use aggregated, anonymized data to understand which games are popular, which payment methods work best, and where our platform needs improvement.
• Communication: We send you emails about account updates, deposit confirmations, withdrawal status, and service changes. We do not send marketing emails unless you opt in.

Third-Party Processors and Data Sharing

We do not sell your data, but we share it with trusted partners who help us operate tigreal:

Identity verification partners: We use third-party services to verify your government ID and proof of address. These partners receive your documents but do not store them permanently — they delete them after verification completes.

Legal authorities: If a court order, law enforcement request, or regulatory inquiry requires us to disclose your data, we comply. We will notify you of such requests unless legally prohibited.

Hosting providers: Our servers are hosted by cloud providers outside Indonesia. Your data may be stored in multiple geographic locations for redundancy and security. We apply the same protection standards regardless of server location.

Your Rights on tigreal

You have the right to access, correct, and delete your personal data. Log into your tigreal account and visit your settings to update your name, email, phone, or address. If you want a copy of all data we hold about you, contact our support team and we will provide it within 30 days.

You can request deletion of your account and associated data. We will delete your account immediately, but we retain transaction records for seven years to comply with financial regulations. After seven years, we delete transaction data unless legal holds apply.

You can opt out of non-essential communications (like service updates) through your account preferences. You cannot opt out of mandatory communications (like withdrawal confirmations or security alerts).

Cookies and Tracking on tigreal

We use cookies to keep you logged in, remember your preferences, and track how you use tigreal. Cookies are small text files stored on your device. When you return to tigreal, your browser sends these cookies back to us, and we recognize you.

We use two types of cookies: essential and analytical. Essential cookies are required for tigreal to function — they keep you logged in and secure your session. Analytical cookies help us understand which pages you visit, how long you stay, and which games you play. We use this data to improve our platform.

You can disable cookies in your browser settings, but this may break some tigreal features (like staying logged in). We do not use third-party tracking cookies for advertising — we do not track you across other websites.

Data Security on tigreal

We protect your data using industry-standard encryption and security practices. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed — we do not store it in plain text. Your payment details are tokenized — we do not store full card numbers or bank account details.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to employees who need it to do their jobs. If we discover a data breach, we will notify you within 72 hours and take steps to prevent further unauthorized access.

Jurisdiction and Contact

Our services are available only where local law permits. If you access tigreal from a jurisdiction where online gaming is prohibited, you are responsible for verifying compliance with local law. We do not operate in regions where wagering is illegal.

If you have questions about this privacy policy or how we handle your data, contact our support team through your tigreal account dashboard. We respond to privacy inquiries within 14 days. You can also request a copy of this policy in writing by emailing our support address (available in your account settings).

We may update this privacy policy from time to time. We will notify you of material changes via email or by posting a notice on tigreal. Your continued use of tigreal after changes take effect means you accept the updated policy.

Summary of Our Privacy Commitment

We at tigreal collect only the data necessary to deliver our sportsbook, live-dealer, and slot services. We protect that data with encryption, secure storage, and limited access. We do not sell your information for marketing. We share data only with payment processors, identity verifiers, and legal authorities when required.

You have the right to access, correct, and delete your data. You can manage your preferences through your tigreal account settings. If you have concerns about how we handle your information, contact our support team — we respond within 14 days.

Our services are available only where local law permits. By using tigreal, you accept this privacy policy and our data practices. We remain committed to protecting your privacy as we grow our platform across supported regions.